Cancellation and Refund Policy

This Cancellation and Refund Policy ("Policy") governs the cancellation of subscriptions and refund eligibility for Gym Pro Max services provided by SF WebSolutions Private Limited. This Policy is designed to comply with Indian consumer protection laws, including the Consumer Protection Act, 2019, and digital services regulations.

By subscribing to Gym Pro Max, you acknowledge that you have read, understood, and agree to this Policy. Please read this Policy carefully before making a purchase or cancellation decision.

1. Subscription Plans and Billing

1.1 Subscription Types

Gym Pro Max offers subscription plans on a monthly or annual billing cycle. Your subscription will automatically renew at the end of each billing period unless cancelled before the renewal date.

1.2 Billing Cycle

• Monthly Plans: Billed in advance on the same date each month (e.g., if you subscribe on the 15th, you will be billed on the 15th of each subsequent month).
• Annual Plans: Billed in advance on the same date each year.
• Proration: Upgrades or plan changes may result in prorated charges or credits.

2. Cancellation Policy

2.1 How to Cancel

You may cancel your subscription at any time through:

• Account Settings: Log in to your account, navigate to "Billing & Subscription" or "Settings," and click "Cancel Subscription."
• Email Request: Send an email to [email protected] with your account email and request for cancellation.
• Support Portal: Contact our support team through the in-app support feature or contact form.

2.2 Cancellation Effective Date

Cancellation requests are processed immediately, but your subscription will remain active until the end of your current billing period. You will continue to have full access to all Platform features until the subscription expires.

Example: If you cancel on March 10th and your billing cycle ends on March 31st, you will have access until March 31st, and no further charges will be made.

2.3 Notice Period

While you can cancel at any time, we recommend providing at least 7 days' notice before your next billing date to ensure timely processing and avoid any accidental charges.

2.4 Immediate Cancellation

If you request immediate cancellation and termination of service (before the end of your billing period), your account will be deactivated, and you will lose access immediately. No partial refunds will be provided for the unused portion of the billing period unless otherwise specified in this Policy.

3. Refund Eligibility

3.1 General Refund Policy

Subscription fees are generally non-refundable once payment has been processed. However, refunds may be considered in the following circumstances:

3.2 Eligible Refund Scenarios

• Cancellation Within 7 Days of Initial Subscription: If you cancel your subscription within 7 days of your initial sign-up and have not used the Platform extensively, you may be eligible for a full refund. This applies only to the first subscription payment, not renewals.
• Service Unavailability: If the Platform is unavailable for more than 48 consecutive hours due to our technical issues (not maintenance), you may be eligible for a prorated refund for the affected period.
• Billing Errors: If you are charged incorrectly due to our error (e.g., double billing, incorrect amount), we will issue a full refund or credit for the erroneous charge.
• Unauthorized Charges: If your account is charged without your authorization, we will investigate and issue a refund if the charge is confirmed to be unauthorized.
• Service Termination by Us: If we terminate your account without cause (not due to violation of Terms), you may be eligible for a prorated refund for the unused portion of your subscription.

3.3 Non-Refundable Scenarios

Refunds will not be provided in the following cases:

• Cancellation after 7 days of initial subscription.
• Cancellation of renewal subscriptions (you have already used the service for the previous billing period).
• Change of mind or business decision to discontinue use.
• Failure to use the Platform or lack of understanding of features.
• Account termination due to violation of Terms & Conditions.
• Downgrades or plan changes (no refund for the difference, only proration for future billing).
• Trial period expiration (trial periods are free and do not require refunds).

4. Trial Periods and Promotional Offers

4.1 Free Trials

If you sign up for a free trial, you will not be charged during the trial period. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel before the trial ends. No refunds are applicable to free trials as no payment is made.

4.2 Promotional Offers

Promotional discounts, coupons, or special offers are applied at the time of purchase. If you cancel a subscription that was purchased with a promotional discount, refunds (if applicable) will be calculated based on the discounted price paid, not the original price.

4.3 One-Time Promotions

Special promotional pricing (e.g., "First Month Free" or "50% Off Annual Plan") is non-refundable. If you cancel during a promotional period, standard refund policies apply to any paid amounts.

5. Refund Processing

5.1 Refund Request Process

To request a refund:

1. Contact our support team at [email protected] or through the in-app support feature.
2. Provide your account email, subscription details, and reason for refund request.
3. Our team will review your request within 5-7 business days.
4. If approved, we will process the refund to your original payment method.

5.2 Refund Processing Time

• Approval Time: Refund requests are reviewed within 5-7 business days.
• Processing Time: Once approved, refunds are processed within 7-10 business days.
• Credit Card Refunds: May take 5-10 business days to appear in your account, depending on your bank or card issuer.
• UPI/Net Banking: May take 3-7 business days to reflect in your account.

5.3 Refund Method

Refunds will be issued to the original payment method used for the subscription. If the original payment method is no longer available (e.g., expired card), you must provide alternative payment details, and processing may take additional time.

5.4 Partial Refunds

If a partial refund is approved (e.g., for unused service period), the refund amount will be calculated on a prorated basis based on the remaining days in your billing cycle.

6. Data Retention After Cancellation

6.1 Grace Period

After cancellation, your account and data will be retained for 30 days (grace period) to allow you to reactivate your subscription or export your data. After 30 days, your account and data may be permanently deleted.

6.2 Data Export

Before cancellation, we recommend exporting your data (member records, reports, etc.) through the Platform's export features. We are not responsible for data loss after the grace period expires.

6.3 Reactivation

If you reactivate your subscription within the 30-day grace period, your data will be restored. After 30 days, data restoration may not be possible.

7. Plan Changes and Downgrades

7.1 Upgrades

If you upgrade to a higher plan, you will be charged a prorated amount for the upgrade, and your billing cycle will continue from the original renewal date.

7.2 Downgrades

If you downgrade to a lower plan, the change will take effect at the start of your next billing cycle. No refunds are provided for the difference in the current billing period.

7.3 Plan Changes and Refunds

Plan changes (upgrades/downgrades) are not eligible for refunds. You will continue to have access to your current plan features until the change takes effect.

8. Dispute Resolution

8.1 Customer Support

If you have concerns about charges or refund eligibility, please contact our support team first. We are committed to resolving disputes fairly and promptly.

8.2 Escalation

If you are not satisfied with our resolution, you may escalate the matter to our management team or file a complaint with the appropriate consumer protection authority in India.

8.3 Legal Recourse

In accordance with Indian law, you have the right to seek legal recourse through consumer courts or other appropriate legal channels if you believe your consumer rights have been violated.

9. Special Circumstances

9.1 Force Majeure

In the event of circumstances beyond our control (natural disasters, government actions, pandemics, etc.) that prevent us from providing service, refunds will be considered on a case-by-case basis.

9.2 Business Closures

If you are a Gym Owner and your business closes permanently, you may request cancellation and a prorated refund for the unused portion of your subscription, subject to verification.

10. Changes to This Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Material changes will be communicated via email or through a notice on the Platform at least 30 days before they take effect.

Your continued use of the Platform after such notice constitutes acceptance of the updated Policy.

11. Contact Information

For cancellation requests, refund inquiries, or questions about this Policy, please contact us at:

12. Acknowledgment

By subscribing to Gym Pro Max, you acknowledge that you have read, understood, and agree to this Cancellation and Refund Policy. You understand that subscription fees are generally non-refundable except as specified in this Policy, and you agree to the terms and conditions outlined herein.